Customers demand Internet privacy...
... and you'd better sit up and take notice! Customers concern over Internet privacy issues is on the rise, and for good reasons.Because of SPAM and phishing e-mails, identity theft and viruses, it's completely understandable that customers have a hightened concern about their Internet privacy. And it's not only about e-mail adresses and credit card numbers either. More and more companies are collecting vast amounts of data on their customers surfing and buying habits, which could give fascinating insights! We'll see that more and more customers are demanding to be informed about how companies are addressing these concerns. And every ons is scrutinized to see if they deliver on the promises made.
So businesses can better comply, or prepare to be left behind. How you can assure Internet privacy for your customers1. Create a privacy policy and stick by it As said, customers will want to know what your internet privacy and security policy is, so you'd better have one! It should have the following aspects in it: - Secure data: All data must be protected by firewalls, virus protection and any other measure you can take to establish data integrity and data security - Limit access: Access of data must be granted to as limited a group of employees as possible - Opt-in: Always ask a customer for the use of personal data, tell the goal for which you need the data, and use the data only for that specific goal - Double check: If you cannot be sure of the users identity (e.g. when they enter an e-mail address for a news letter) have the request confirmed - Permission: Never share the information with any 3rd party without the customers permission (don't forget to check the Internet privacy policy of the 3rd party) - Customer access: Give customers access to their own data, and an option to change it (this does not have to be online, but is to be preferred) - Local data: If you use a local means of storing data (ie. on the customers PC, like cookies), explain why and how you use this information - Enforce: Make sure you enforce this privacy policy, if possible by becoming a member of a 3rd party privacy program, like TRUSTe or the Better Business Bureau - Children: This is an adult game, do not actively collect personal information from children - Change: Tell what you will do when you change the privacy policy 2.
Make info available online Make sure that your Internet privacy policy is prominently available on your site, preferrably from every page. Also, make all contact information (e-mail, address, phone number, etc.) available in the same fashion. You don't want your customers to have to search for the info, do you? They might not find it, and then it's... Click. Bye-bye!3.
Address all concerns Even with an Internet privacy policy prominently available on your site, customers will contact you, to double-check that they can trust your company with their personal data. This is no distrust, sometimes customers want to be reassured by a real, life person. So make sure that you can handle all those inquiries, fast and reassuring..
(C) 2005 Marjan Steneker.Marjan Steneker is your host at customerservicepoint.com, your resource on good customer service, CRM, customer service books, help desk software and quotes.You have permission to use this article, if you include it with the above bio with the link intact.The Radio Experience of Seattle Acquired by Broadcast Electronics
Broadcast Electronics announced today that it has acquired the assets of The Radio Experience, a Seattle radio datacasting company operated by media visionary Allen Hartle. Hartle is widely credited with the U.S. resurgence of Radio Broadcast Data System (RBDS), an analog FM text-on-radio service also known as Radio Data System (RDS) that has seen widespread adoption by broadcasters in the Europe. He will join Broadcast Electronics as Director of Development, Broadcast Data Services.
"By joining our resources with Allen's and The Radio Experience, BE is reinforcing our leadership position in the future of radio data as a means for stations to build listenership and enhance revenue," said John Pedlow, President of Broadcast Electronics, the largest U.S.
radio-only manufacturer of studio and transmitter located in Quincy, Illinois.
Major broadcasters such as Infinity, Susquehanna, Entercom and ABC have been using The Radio Experience to enrich listenership since...
Data recovery > The Radio Experience of Seattle Acquired by Broadcast Electronics
Availl: Data Storage Exists Simultaneously in N Locations. Eliminates 95% of Traffic, Real-time Multi-directional Mirroring.
Andover Mass (ContentDesk) September 30 2003.
Availl, a leading vendor of distributed data mirroring and storage software announced Availl 2.6 today.
2.6 is a breakthrough technology for ongoing real-time, multi-site storage mirroring and distribution.
With Availl's transparent technology the latest version of every file (such as CAD, legal, etc) is always up to date at any number of remote sites.
The files are always fully useable at each site, and changes at any site mirror multi-directionally to all other sites.
Because Availl only transfers byte level differences of changed files, 95% of bandwidth is eliminated.
Furthermore, performance is not affected by high-latency situations.Availl 2.6 began shipping in April of 2003.
The company already has close to 50 customers in North America and internationally and is rapidly gaining new customers.
"We did not want to jump the gun with this announcement", said Craig Randall...
Data recovery > Availl: Data Storage Exists Simultaneously in N Locations. Eliminates 95% of Traffic, Real-time Multi-directional Mirroring.
Important: Severe Windows Security Flaw. What You Can Do Right Now To Secure Your Data
Copyright 2006 Olga Farber Becker
On 28 of December a severe Windows security flaw, WMF Flaw, was detected, in all Windows versions from Win98 to WinXP, no fixing patch exists yet. Using it, anyone can do any malicious action with your computer, steal or even erase your data.
This article will help you understand what it is and how YOU can fix it until Microsoft releases a patch.
By Washington Post: "Computers can be infected simply by visiting one of the Web sites or viewing an infected image in an e-mail through the preview pane [...] even if users did not click on anything or open any files."
"Microsoft said in a statement yesterday that it is investigating the vulnerability and plans to issue a software patch to fix the problem. The company could not say how soon that patch would be available." http://www.washingtonpost.com/wp-dyn/content/article/2005/12/29/AR2005122901456.html
How severe it is: "This vulnerability...
Data recovery > Important: Severe Windows Security Flaw. What You Can Do Right Now To Secure Your Data
Bazar, Inc. Launches New Hardware Search Engine.
Maryland, (ContentDesk) September 5, 2003 ---Bazar, Inc., a Maryland Corporation, has recently launched ToolSearch.org. This new web site uses proprietary keyword-based directory analysis and data organization to provide users with convenient access to thousands of hardware and tool pages available on the Internet. Most web directories today are so general in nature that results are not often relevant to user queries. Bazar Inc has designed a number of web sites to overcome this challenge. "Our search engines contains data organized based on the popularity of search terms," explains Robert Gray, director of Research and Development.
"Using search data gathered from Internet users over many months, we have organized over 1000 tool and hardware web sites to create a unique search experience. We have also included a product database to enhance our offering. Our combination of user focus, topical focus, and human-reviewed web sites, makes our engine the best place to find the tool...
Bazar, Inc. Launches New Hardware Search Engine.
Data recovery > Bazar, Inc. Launches New Hardware Search Engine.
Data recovery
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